Customers are eligible for a refund within the first 7 days (1 weeks) after the activation of their server.

To initiate a refund, customers must open a ticket within the stipulated 7 days (1 week) timeframe to our billing department. A cancellation request is not sufficient for requesting a refund, a ticket must be opened. 

Refunds will be processed only if the total traffic usage does not exceed 2GB during the specified 7-day period. Traffic usage exceeding this limit will void eligibility for a refund. Also the request is made within the 7-day period. Accounts violating our acceptable use policy are not eligible for refunds. 

Refunds will be issued using the original payment method. Please allow a reasonable processing time for the refund to reflect in your account.

Any payment fees associated with the transaction may be deducted from the refund, such as setup fee, and fees charged by our payment processors. 

Account credit deposits are NOT eligible for refunds under any circumstances.

Updates to Policy:

These terms are subject to change without notice. Users are encouraged to regularly review the refund policy to stay informed about any modifications.